Terms & Conditions – SOPPU GREENS

Last Updated: 1st Dec 2025

Welcome to SOPPU GREENS. By using our services, website, or placing an order with us, you agree to the following Terms & Conditions. Please read them carefully.

1. Introduction

SOPPU GREENS (“we”, “us”, “our”) is a fresh produce delivery service offering vegetables and fruits at competitive prices. By accessing our platform or using our delivery services, you agree to comply with these Terms & Conditions.

2. Eligibility

You must be at least 18 years old to place an order. By ordering, you confirm that all information provided is accurate and complete.

3. Products & Quality

We provide fresh vegetables and fruits sourced from trusted farms and suppliers.
Natural variations in size, weight, and appearance may occur.
Any quality concerns must be reported within 24 hours of delivery for replacement or resolution.

4. Pricing

All prices are listed in INR (or local currency).
Prices may change depending on market conditions.
Although we aim to offer lower prices than local stores and online grocery platforms, exact comparisons may vary by region and time.

5. Delivery Policy

We offer free delivery within our serviceable areas.
Delivery slots are subject to availability.
Customers must ensure accurate address details and availability during the delivery window.
If the customer is unavailable to receive the order, delivery may be rescheduled based on feasibility.

6. Packaging

SOPPU GREENS ensures neat, clean, and hygienic packaging for all items to maintain freshness and safety.
Packaging materials may vary depending on product type.

7. Order Confirmation & Cancellation

Orders are considered confirmed once placed.
Orders may be cancelled within a limited time window (e.g., within 15–30 minutes) unless they are already dispatched.
SOPPU GREENS reserves the right to cancel orders due to unavailability, operational issues, or incorrect customer information.

8. Payments

We accept multiple payment methods, including digital payments and cash on delivery (if applicable).
For failed or pending transactions, customers must check with their payment provider before placing a new order.

9. Refund & Replacement Policy

Refunds or replacements are available only for damaged, missing, or poor-quality items.
Issues must be reported within 24 hours, along with photo/video proof.
Refunds may take 3–7 business days, depending on the payment mode.

10. Customer Responsibilities

Customers agree to:

Provide accurate delivery and contact information.
Inspect products immediately upon delivery.
Store produce appropriately to maintain freshness.

11. Limitation of Liability

SOPPU GREENS is not liable for:

Delays due to traffic, weather, or unforeseen circumstances.
Allergic reactions or issues caused by improper storage or handling of produce.
Losses resulting from unauthorized account or information usage.

12. Privacy Policy

Customer data is used solely for order processing, communication, and improving our services. SOPPU GREENS does not sell or misuse personal information.

13. Changes to Terms

SOPPU GREENS may update these Terms & Conditions at any time. Updated terms will be posted and become effective immediately.

14. Contact Us

For any queries, support, or feedback, please reach out to us:

Email: soppugreens@gmail.com
Phone: 7619648345

Address:
Soppu Greens LLP
No 61, Doddabele Colony,
Doddabele Village, Kengeri Hobli,
Bengaluru – 560060